Frequently Asked Questions
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Carers may work up to 10 hours per shift, with weekly hours ranging from 37.5 to 60 hours.
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Contact us to schedule a no-obligation appointment, during which we will visit your home to assess how we can best meet your needs. This visit comes with no financial commitment on your part.
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Reach out to us, and with just one week's notice, we can adjust your care package to better suit your needs. Our care packages are tailored specifically for you, allowing us to respond effectively to your changing requirements.
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We understand the importance of continuity in care, which is why we assign a dedicated team of 3 to 4 carers to work with you. This ensures that you always have a familiar face to rely on, when our carers are on contracted holidays or sick leave. Your continuity of care is our priority.
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Upon signing the contract, we require a one-month deposit. After that, we will issue an invoice at the end of each month for the care services provided.
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We offer a 24-hour phone line that is available for our clients to use at any time. Call us: 07481979311
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We adhere to strict data protection and GDPR policies. Our systems are fully encoded, ensuring that all information is securely stored and anonymised. Additionally, our office is locked to maintain the safety and confidentiality of your data.
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No, a doctor's authorisation is not required to access our services.
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To ensure we can provide an integrated care service where necessary we will collaborate with your doctors and other healthcare providers, where consent is provided, to deliver the best possible care for you.
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Yes, we can assist with picking up prescriptions, ordering repeat prescriptions, and managing your medication, including reminders and administration. We cover all aspects of medication management to ensure your needs are fully met.
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Yes, we carefully match our carers to suit your needs. You will have the opportunity to meet them and determine if they are the right fit for you and your lifestyle.